September 2017
Cover Stories and Features
Russian Intelligence
Mad Russian Golf & Country Club is thriving once again under the savvy leadership of the Ehrlich family, which has cultivated a sense of pride at the Milliken, Colorado, daily fee
Pleasantly Private
The family-owned private model is working to perfection at Pleasant Valley Country Club
Castle Made of Sand
Having already experienced success with golf courses on both coasts, the Keiser family is looking to add a third victory to its resume with Sand Valley Golf Resort in the tiny town of Rome, Wisconsin
Flying Higher
Eagle Ridge Resort & Spa owners were close to shutting the operation down following the Great Recession. Since then, the Illinois facility has completely reversed its fortunes, and golf is a big reason why
Case Studies
Along Comes a Tiger
When the next Tiger Woods enters golf, will the industry be ready?
Industry News and Trends
Cultivating Confidence
One of the most significant leadership skills you need to develop is your confidence. It’s an essential core leadership competency, allowing you to have impact far beyond your title or level within your organization. Building your confidence requires a disciplined focus on seeking and accepting bold opportunities to help you reach for higher rungs of influence and impact. You don’t need to make huge leaps or take big risks, but each small effort will build your confidence over time. As it compounds, you’ll find you can do vastly more than you ever dreamed was possible. There are three keys to build confidence: practice, preparation and presentation.
From the Editor
Vantage Point
When I was CEO of Select Registry, a portfolio of more than 300 upscale inns, we administered a secret-shopper, 200-point inspection of the guest stay. We knew a thing or two about the customer experience and what guests liked, loved, tolerated and hated. One thing I learned was the power of “dissatisfaction triggers,” which are arguably more impactful to the experience than those things people loved and wanted to experience. Examples might be finding a hair in the bathtub or being treated rudely by staff.