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June 2018

Two Operators, Two Questions

Many resort golf facilities also have local members. Here’s how two resort operators handle the delicate balance of local members and resort guests, all of whom want — and expect — the day’s earliest tee times.

Wes Forester

Joe Lewandowski

Golf Business: How do you handle the balance of local members and resort guests when it comes to early tee times?

Wes Forester: With the luxury of having five resort courses, we are able to operate four with split tees to double the more coveted early times, with members starting on the first tee and resort guests on No. 10. This leaves us one course on straight tees for early golfers who want to play at a more rapid pace.

Joe Lewandowski: There’s always a delicate balance when it comes to the earliest tee times. If both a resort guest and a member request the earliest time we almost always give preference to members, as they support us year-round, live here and are integral to our success. However, if there are only two resort guests looking to play and a foursome of members, I send the resort guests out first, as the twosome will play faster. Luckily, this is not a huge issue as most resort guests are vacationing and would rather eat breakfast and aren’t looking to play before 7 a.m.

GB: Have you ever had trouble balancing tee times with resort guests and local golfers? How have you addressed it?

Wes Forester: We are constantly evaluating the demand for premium times and make adjustments as necessary. Our private members-only course maintains straight tees during all open days, allowing our members additional access to early morning times not accessible to resort guests.

Joe Lewandowski: Again, we don’t typically run into this issue as most resort guests prefer not to play at sun up, but in this situation, we would give preference to hotel guests depending on the number of players.

Collected by Steve Donahue



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June 2018 Issue

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